Shipping, Returns & Refunds

Business days exclude Sundays and public holidays. Processing time begins after successful payment confirmation, not from order placement.

All Hasticks orders are shipped via India Post Speed Post and select courier partners (e.g., Shiprocket-integrated couriers) for pan-India coverage.

Transit estimates are provided in good faith. Hasticks is not responsible for delays caused by courier partners, natural disasters, postal strikes, or incorrect address details provided at checkout.

• Free Delivery: On all orders above ₹199.
• Flat Delivery Fee: ₹69 on orders below ₹199.

All delivery charges are inclusive of applicable taxes.

Every Hasticks order is shipped in securely sealed, tamper-evident packaging designed to protect your items from moisture, bending, and transit damage.

Country of Origin: All products are Made in India, manufactured at 2/147 B Kishanpur Ramghat Road, Aligarh 202001, Uttar Pradesh. This disclosure is made in compliance with the Legal Metrology (Packaged Commodities) Rules.

Manufacturer: Hasticks, 2/147 B Kishanpur Ramghat Road, Aligarh 202001, Uttar Pradesh, India. Customer Care: +91 93899 44388 / hasticks.co@gmail.com.

Once your order is dispatched, you will receive a tracking number via email and/or WhatsApp. You can track your shipment at:

• India Post: indiapost.gov.in/vas/pages/trackconsignment.aspx
• Hasticks Track Order: hasticks.tech/track-order

Eligible for Refund or Free Replacement:

• ✓ Item Damaged in Transit

  If your package arrives visibly damaged, photograph the sealed package and the damaged contents immediately. Report within 48 hours of delivery.

• ✓ Wrong Item Delivered

  If you receive a product materially different from your confirmed order (wrong size, wrong design). Report within 48 hours of delivery with unboxing photos.

• ✓ Significant Manufacturing Defect

  Major print misalignment, ink bleed, or cut errors caused by our production process (not by your uploaded file). Report within 48 hours of delivery.

• ✓ Lost in Transit

  If your order is not delivered within 20 business days of dispatch, raise a complaint with us. We will initiate an India Post inquiry and offer a replacement or refund within 15 business days of confirmation.

Not Eligible for Refund or Return:

• ✗Low print quality resulting from blurry, low-resolution, or incorrectly cropped images uploaded by the customer
• ✗Colour variation between on-screen preview and physical print (minor deviations are inherent to the printing process)
• ✗Change of mind after payment is confirmed
• ✗Order placed with incorrect delivery address provided by the customer
• ✗Delays in transit caused by courier partners, natural events, or remote-area delivery challenges

1. Email us at hasticks.co@gmail.com within 48 hours of delivery with subject line: "Refund Request — Order #[Your Order ID]"
2. Attach clear photographs of the package (showing the seal condition), the damaged/defective items, and the shipping label.
3. Our Grievance Officer will acknowledge your request within 48 hours.
4. Upon verification, approved valid refunds will be processed within a 15-day window.
5. Refunds are credited to the original payment method (Razorpay UPI, card, or net banking). Razorpay's own processing timelines may additionally apply.

• Standard Returns: Subject to acceptable reason, standard products may be eligible for return.
• Undelivered or Returned by Customer: If an order is undelivered or returned by the customer's end (e.g. incorrect address, unavailability), it is subject to a second delivery charge applicable by us. This charge is required before a second delivery attempt is made.

If unresolved, you may escalate to the National Consumer Helpline (consumerhelpline.gov.in) or call 1800-11-4000.